Business | Seeking change

Is Google’s 20-year dominance of search in peril?

ChatGPT-like tools could disrupt a lucrative business

|MOUNTAIN VIEW AND REDMOND

Near the bay in Mountain View, California, sits one of the biggest profit pools in business history. The site is the home of Google, whose search engine has for two decades been humanity’s preferred front door to the internet—and advertisers’ preferred front door to humanity. Every second of every day, Google processes perhaps 100,000 web searches—and, thanks to its clever algorithm, serves up uncannily relevant answers. That power has turned Google into a verb. It also opens up billions of daily opportunities to sell ads alongside the answers to searchers’ queries. The results’ accuracy keeps users coming back, and rivals at bay: all other search engines combined account for barely a tenth of daily searchers.

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This article appeared in the Business section of the print edition under the headline “Seeking change”

Chatbots and the battle for search

From the February 11th 2023 edition

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